Mama24 Terms and Conditions – Complete Platform Usage Guide

Mama24 Platform Terms and Conditions of Use

This document contains the terms and conditions governing the use of the mama24 website, mobile app, and all services provided by mama24. These terms constitute a legally binding agreement between you ("User" or "Member") and the mama24 management ("Company"). By registering an account or using any feature of the platform, you automatically agree to comply with all of the following provisions.

Mama24 reserves the right to update, amend, or replace any part of these terms at any time. Any changes will take effect immediately upon being published on the platform. It is your responsibility to review these terms periodically. Continued use of the platform after changes are published constitutes your acceptance of the new terms.

1 Eligibility and Account Registration

To register and use the mama24 platform, you must meet the following eligibility requirements:

• At least 18 years of age at the time of registration.
• Residing in a country where the use of online entertainment platforms is permitted.
• Has never had membership terminated by mama24 previously due to a terms violation.
• Registering under your own name only — each individual may hold only one active account.
• Providing truthful, accurate, and complete information during the registration process.

You are fully responsible for keeping your account password confidential. If you suspect that your account has been accessed without authorization, please contact the mama24 customer support team immediately via Live Chat. mama24 will not be held liable for any losses arising from unauthorized use of your account.

Mama24 reserves the right to request identity verification (KYC) at any time, including during registration, withdrawal processing, or when suspicious account activity is detected. Documents that may be requested include identification cards, bank statements, or proof of residence. Failure to provide the requested documents within the specified timeframe may result in temporary account suspension.

2 Deposit and Payment Methods

Mama24 provides a variety of safe and convenient deposit methods for Malaysian players, including FPX online banking, Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, and regular bank transfers. All deposits are processed using 256-bit SSL encryption to ensure the security of your transactions.

• Minimum deposit varies by payment method — please check the Deposit for the latest information.
• Deposit funds will be credited to your account within the timeframe specified by the payment method used.
• All deposits must be made using a payment method registered in your own name.
• Deposits using third-party accounts are not permitted and may result in account suspension.
• Mama24 is not responsible for delays caused by the member's bank or third-party payment providers.

3 Withdrawal

Mama24 members are entitled to withdraw funds from their account subject to the following conditions:

• The account must have completed the identity verification (KYC) process.
• No active bonus balance with an unfulfilled wagering requirement (rollover) at the time the withdrawal request is made.
• Withdrawals can only be made to the same payment method used for the deposit, or to a verified bank account registered in the member's name.
• Withdrawal requests will be processed within the set timeframe depending on the type of verification required.
• Mama24 reserves the right to conduct additional security checks before approving withdrawals that exceed certain limits.

4 Bonuses, Promotions and Rollover Terms

Mama24 offers a wide variety of bonuses and promotions for new and existing members. Each bonus offer is subject to specific terms and conditions stated on the Promotions. The following general rules apply to all bonuses:

• Each bonus has a wagering requirement (rollover) that must be met before a withdrawal is permitted.
• Members are eligible for each bonus type once only unless otherwise stated in the respective bonus terms.
• Bonuses cannot be transferred to another member or directly exchanged for cash.
• Any attempt to abuse the bonus system, including opening multiple accounts, will result in bonus cancellation and disciplinary action against the account involved.
• Mama24 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.
• Certain game types may not count or may count at a different rate toward bonus rollover requirements.

5 Game Rules and Member Conduct

All mama24 members are required to comply with the established game rules and conduct themselves responsibly while using the platform. The following are strictly prohibited:

• Use of automation software, bots, scripts, or any technical method that provides an unfair advantage.
• Colluding with other members to manipulate game outcomes or exploit platform features.
• Opening or using more than one account simultaneously.
• Using another person's account or allowing others to use your account.
• Any form of money laundering through gaming activities on the mama24 platform.
• Harassing, threatening, or abusing any other member or mama24 staff.

Violating any of the above rules may result in actions including a written warning, temporary account suspension, cancellation of all active bonuses, or permanent termination of membership. mama24 reserves the right to hold funds in an account while an investigation is in progress.

6 Account Security and Data Protection

Mama24 takes seriously its responsibility to protect the personal data and account security of all members. Our platform uses 256-bit SSL encryption for all data communications, and a multi-layered security system to protect your personal information from unauthorized access.

• You are responsible for ensuring your account password is strong and not shared with anyone.
• Enable two-factor authentication (2FA) for an extra layer of security on your account.
• Log out of your account after each session, especially when using a public or shared device.
• Do not click suspicious links or provide your login credentials to anyone claiming to be mama24 staff through unofficial channels.

For more information on how we collect, use, and protect your personal data, please read our Privacy Policy in full.

7 Account Termination and Suspension

Members are free to close their account at any time by contacting the mama24 customer support team. Before the closure is processed, any eligible cash balance will be returned to you via your verified payment method.

Mama24 reserves the right to suspend or terminate any member's account without prior notice if:

• There is evidence of fraud, money laundering, or other illegal activity.
• Member is found to have violated any provision of these terms and conditions.
• The account shows no activity over an extended period (inactive account).
• Information provided during registration or verification is found to be false or misleading.

8 Liability Cap

Mama24 provides this platform on an "as is" basis and makes no warranties regarding continuous availability or the accuracy of information displayed. To the extent permitted by law, mama24 is not liable for:

• Financial losses arising from gaming or betting activity on the platform.
• Technical disruptions, server downtime, or internet connection failures beyond our control.
• Any indirect, consequential, or incidental losses arising from the use of the platform.
• Actions by third parties, including hackers or cyberattacks beyond mama24's reasonable control.

Mama24's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.

9 Responsible Gaming

Mama24 is committed to responsible gaming practices and the well-being of all members. We provide a range of tools to help you stay in control:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to manage your spending.
• Wagering Limit: Limit the total amount wagered in a single gaming session.
• Break Period: Take a temporary break from the platform for 24 hours, 7 days, or 30 days.
• Self-Exclusion: Choose to self-exclude from the platform for an extended period if needed.

If you or someone you know needs help with a gambling problem, please visit the Responsible Gaming for available information and support resources.

10 Applicable Law and Dispute Resolution

These terms and conditions are interpreted and governed by applicable law. Any dispute arising from or related to the use of the mama24 platform shall first be resolved through good-faith negotiation between both parties.

If a resolution through negotiation is not reached within 30 days, the dispute may be referred to a mutually agreed arbitration process. The arbitration decision is final and binding on both parties.

By using the mama24 platform, you acknowledge that you have read, understood, and agreed to be bound by all the terms and conditions set out in this document. If you do not agree with any part of these terms, please stop using the platform immediately.